Job Purpose: To provide high quality services to Mind The Mane clientele and support all Mind The Mane members in providing these services. 

 

Customer Service: 

• Greet and interact with all guests and clients 

• Ensure client is ready for their service e.g. refreshments, gowns and general comforts

• Listen to the needs of clients and colleagues and inform them of relevant information

Washing Service:  

• While shampooing apply 80/20 rule -  80% listening 20% talking

•  Offer meaningful and relevant conversation

• Describe product being used: features and benefits

In the Chair:

• Prepare client for service 

• Describe product being used: features and benefits

• Refresh towels, offer beverages and ensure overall comfort of the client

• Communicate with the stylist on client status

Salon Operations: 

• Restock & Replenish all necessary items/ tools to perform client service 

• Set upon laptops, be aware of all services and client arrival 

•  Assist with communication with front desk and stylists, Be present, consistently walk throughout the salon interacting with everyone

Training

• Attend all in-salon assessments and participate in periodic training days

• Adhere to information received during training and meetings

• Provide suitable training models when requested and have them on call if needed

Other Duties:

• Keep a positive attitude, and promote a positive atmosphere

• Promote Mind The Mane, its brand and principles

• Attend salon activities on and off site as requested

Knowledge and Skills:

• Basic understanding of the hair industry and changing of fashions and trends

• General knowledge of salon operations

• Ability to effectively communicate with diverse groups of people